Prudential offers various financial work place solutions including retirement plans, annuities, and investment accounts. This summer I worked as a UX summer associate in the Prudential Customer Office. This branch of Prudential is fairly new and is tasked with reimagining how Prudential interacts with both its existing and future customers. The design team works in a Pod-based system in which designers are paired with certain projects and initiatives. I worked on a team focused on creating new solutions to increase customer engagement and create trust in Prudential's brand and products.